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Privacy Policy for Your 10naga Account

Live Casino, Jewels of Prosperity, Aviator and E-Sports Arena sit behind one account record, so this Privacy Policy explains what we collect when you open an account and…

Account data useDANA recordsOVO recordsGoPay recordsQRIS logs

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How We Treat Your Privacy Records

10naga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy record starts with the account details you submit, such as name, phone number, email, login credentials and verification steps. We also keep wallet activity linked to DANA, OVO, GoPay and QRIS so we can match deposits, check withdrawal requests and answer account questions without

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asking you to repeat the same proof. Device data, cookie signals and session logs help us spot unusual access, keep the lobby stable and remember basic preferences. We do not sell your personal data. We may share limited records with payment processors, fraud checks, support tools
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or legal requests when needed to operate the account flow. Where access or eligibility is discussed, it depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask Us About Your Privacy Choices

Privacy questions should reach the team that can see your account trail, not a generic inbox.

ACCOUNT CARE

Account Data Controls Inside 10naga

A privacy policy only helps if you know where the controls sit. Inside your account, we separate profile details, wallet history, device sessions, cookie settings and support messages so a request can…

Profile details

Your profile stores the account name, phone number, email and verification status you provide. If any detail is wrong, go to Account > Profile first, then contact support if the field is locked.

Wallet records

DANA, OVO, GoPay and QRIS activity is kept with time, amount, channel and matching status. These records help us trace a deposit, check a withdrawal and answer privacy requests tied to payment history.

Device sessions

We log device type, IP signal, browser version and session time when you sign in. From Account > Security, you can report a session you do not recognise so we can review access.

Cookie choices

Cookies help remember login state, language preference and basic lobby behaviour. You can clear them in your browser settings, although doing so may ask you to sign in again on your next visit.

Support records

Chat, WhatsApp and email conversations may be stored with your account so the next agent can continue the same privacy matter. We use those records to confirm what was asked and what was changed.

Retention review

We keep data while your account is active and longer when payment matching, security checks or legal duties require it. When retention is no longer needed, we delete, anonymise or restrict the record.

Privacy Questions Before You Join

Before you open an account, you should know how your data moves through the sign-up form, wallet, game lobby and support desk. These answers focus on privacy handling at 10naga, including account details, payment records, cookies, access requests and the steps we use to confirm that a privacy request really comes from you.

We collect the details needed to create and protect your account, including name, phone number, email, login data and verification status. We also record device signals and wallet activity when you use DANA, OVO, GoPay or QRIS.

We keep payment records to match deposits, check withdrawal requests, trace failed transactions and answer account questions. The record usually includes time, amount, channel and matching status, not the full contents of your wallet app.

Yes. Send a request through email or live chat and include your registered phone number and email. We may ask you to confirm a recent account step before we share data tied to your profile.

Start at Account > Profile and update fields that are open for editing. If the field is locked, contact support from 09:00 to 02:00 WIB and we will verify your identity before making changes.

Cookies may remember your session, language choice and basic lobby preference, including areas you return to. Game activity itself is stored in account logs so support can check disputes, session issues or privacy requests.

Only teams that need the record for support, security, payment matching or legal handling can view it. We restrict access by role, and support conversations are kept with your account to reduce repeated verification.

You can ask us to delete or restrict data through email support. Some records may be kept longer when payment checks, security logs or legal duties require it, and we will explain the reason in our response.

Privacy Policy for Your 10naga Account

Ask Us About Your Privacy Choices

Account Data Controls Inside 10naga

Profile details

Wallet records

Device sessions

Cookie choices

Support records

Retention review

Privacy Questions Before You Join

01 What personal data does 10naga collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see the data linked to my account?

04 How do I correct a wrong phone number or email?

05 Do cookies track my Live Casino or Aviator activity?

06 Who can see my privacy request inside 10naga?

07 Can I ask you to delete my account data?

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