How do I contact you about a legal dispute?

Use live chat from Profile > Help > Legal between 09:00-23:00 WIB, or email legal@10naga.app. Include your account email, payment rail, transaction time, and the issue you want checked.

Reference

Legal Terms Before Your Account Opens

Clear legal terms help you know how your account, wallet records, DANA, OVO, GoPay and QRIS checks are handled before you open an account with us.

Indonesia account termsDANA wallet recordsOVO and GoPay contextQRIS transaction trail

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How Our Legal Position Works

10naga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal page sets the rules for account access, identity checks, wallet records, content use, cookies, and dispute handling on 10naga.app. We write these terms for you in Indonesia, but availability is not the same in every place; access and eligibility depend on local law and

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are available only where local law permits. When you create an account, we link your phone, email, login device, and wallet activity so we can confirm requests and keep a clear record of account actions. DANA, OVO, GoPay, and QRIS entries are treated as payment evidence,
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not marketing claims. If a rule changes, we place the updated wording on this page and apply it from the stated update date, so you can check the current terms before using your account again.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Ask Legal Questions

Legal questions need a clear path, not a generic chat loop. We keep policy contact routes tied to your account so our team can see the…

DATA PRACTICE

How We Handle Legal Records

Legal records are handled as account records, not as public profile content. We collect only what we need to run the account, check wallet activity, answer disputes, and meet applicable legal duties.

Account data

We keep account data such as email, phone number, login device, and session timestamps because these details help us confirm access requests and connect legal questions to the right account.

Cookie use

Cookies help remember your session and detect repeated login attempts. You can manage browser cookies from your device settings, but some account checks may ask you to log in again.

Wallet records

DANA, OVO, GoPay, and QRIS entries are stored with timestamps, channel labels, and account references. We use them to answer payment disputes and confirm whether a wallet action matches your account.

Access security

If a legal request affects account access, we may ask you to confirm your email, phone, or recent wallet action. Support staff cannot see your password or ask you to send it.

Retention approach

We keep records for operational, legal, and dispute needs, then restrict or remove them when those needs no longer apply. Some payment traces may remain where law or payment partners require them.

Change requests

To request a correction, send the exact field, the current value, and the change you want. We check it against your account history before updating anything that affects legal records.

Questions About Your Legal Rights

These answers focus on the legal terms that apply when you use our account and wallet systems. They explain how we treat account records, payment evidence, cookies, eligibility, and correction requests. If your question involves a specific transaction, keep the DANA, OVO, GoPay, or QRIS timestamp ready so our team can check the record against your account history.

The terms on this page apply to account creation, access, wallet records, cookies, and disputes on 10naga.app. Access and eligibility depend on local law and are available only where local law permits.

We keep account email, phone, device session details, login timestamps, and wallet references when needed for access checks, payment disputes, or legal duties. These records are tied to your account history.

We use those payment records to confirm deposits, payout requests, timestamps, and account ownership. If a dispute comes in, the wallet trail helps us compare your request with our transaction log.

Yes. Send the field you want corrected, the current value, and the new value through Account > Settings > Legal Request or email [email protected]. We verify the request before changing records.

Cookies do not remove your rights, but they help us confirm sessions, detect repeated login attempts, and keep account access records clear. You can manage cookies through your browser settings.

If access is not permitted where you are, you should not use the account service. We may restrict access when local law, payment rules, or account checks require that action.

Use live chat from Profile > Help > Legal between 09:00-23:00 WIB, or email [email protected]. Include your account email, payment rail, transaction time, and the issue you want checked.

Legal Terms Before Your Account Opens

Where To Ask Legal Questions

How We Handle Legal Records

Account data

Cookie use

Wallet records

Access security

Retention approach

Change requests

Questions About Your Legal Rights

01 Which legal terms apply when I open an account?

02 What account data do you keep for legal purposes?

03 How are DANA, OVO, GoPay, and QRIS records used?

04 Can I ask 10naga to correct my account record?

05 Do cookies affect my legal rights on the site?

06 What happens if my region cannot access the site?

07 How do I contact you about a legal dispute?

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